+ What is changing with Personal Statements and what will this affect?
We are aligning production of the monthly personal statements. As a result, Eckville members will receive their personal statement up to August 15th as usual, but going forward, will receive their statements as of the 27th each month. This only affects personal accounts – business statements will continue to run each month-end.
This change to personal statements may impact your monthly service charges due to the longer period of time from August 16th through September 27th. For example, package account holders will basically get 6 weeks of usage for the regular 4 week monthly fee. Pay as you Go account holders will see their fees accumulated for 6 weeks instead of 4. Additionally, any overdraft interest will also accrue for 6 weeks.
If you have any questions, please call or visit your branch.
+ Are my account package fees changing?
We are aligning our products and fees and Eckville members will experience changes with account packages. We have chosen a new transaction or savings account for you based on what is closest to your existing account(s). This information was mailed to you but is also included here - please have a look at our personal account mapping chart, and follow the columns to see the changes. (link to page where pdf’s are). We are confident that our pricing and service is some of the best in the market, and we welcome the opportunity to discuss the changes in our fees and accounts with you. Feel free to contact us with questions about account packages and the ways we can help you.
+ Will my account numbers change?
No, your account numbers will stay the same even if your account package type changes.
+ What if I want a different account than the one that was chosen for me?
If you see something that better suits your needs, please call or visit us. We would be happy to discuss which banking packages, plus any other investment and borrowing needs, will help you meet your financial goals.
+ Do I need to replace my existing cheques or update any automated fund transfers (AFTs)?
No, you can continue to use your cheques, and your AFTs will continue as normal, because your account number(s) are not changing.
+ Will there be changes to Online Banking?
Beginning Oct. 24th all Eckville members will be redirected to the Mountain View Credit Union banking site. At that time you will need to re-enter your PAN and re-save your memorized logins.
You will also be prompted to set up Increased Authentication during your first login. Increased Authentication is a Two-Factor, Two-Way system that protects your privacy and helps prevent fraud. You will be guided through the complete registration process when you click “Set up” as you login.
For more information on Increased Authentication please visit our website.
+ Will I still be able to use the Mobile App?
Effective October 24th, the Eckville Credit Union mobile app will be retired but you can add the Mountain View Credit Union mobile app to access all of the same great features. The app gives you access to your money anytime, anywhere. You’ll be able to check balances, transfer money, pay bills and more. Plus, use Deposit Anywhere™ to securely and quickly deposit cheques to your account using the camera on your phone or tablet without having to visit a branch or ATM. It’s like having your local branch with you wherever you go.
+ How do I get the Mobile App?
Just download the Mountain View Credit Union mobile app from iTunes or Google Play, and sign in exactly as you would for Online Banking -- there are no additional passwords to remember. If you aren’t yet setup for Online Banking, please visit us in-branch and we will help get you started.